1.Self Registration, validation through OTP and Activation:
One of the bottlenecks for the users to start
using the Mobile Banking was the need to visit the Branch/ATM to get the
account activated. In the enhanced version the Registration and
activation are simplified as under:
a)Apart
from registering through the Branch/ Sending SMS for registering for
Mobile Banking, the Users can register for Mobile Banking through the
Mobile Banking Application itself by opting for “New Registration” and inputting the
Registered Mobile Number.
b)The User
ID and default MPIN would be displayed and SMS would also be received.
Thereafter, the handset is validated and OTP (One Time Password) would
be received through SMS. The OTP received through SMS is automatically
updated in the Application without requiring the user to input the same.
c)Then the system directs the users to Change the default MPIN.
d)On
changing the default MPIN the user is directed to the Activation Page.
User has to input the ATM Card Credentials in the Mobile Banking
Application itself to activate the Mobile Banking.
2.Retrieval of User ID
There was no option in Mobile
Banking for retrieval of User ID and the user had to approach the
Bank to get the User ID. Now the user would be able to retrieve the User ID by opting for „Forgot User Id‟ in the Login Page and inputting the Registered Mobile Number.
3. Resetting of MPIN:
As the Login is with User ID and MPIN, in the login page itself „Forgot MPIN‟ option has been provided to enable the users who have forgotten the MPIN to reset the same and then login.
While resetting the MPIN, User is required to
activate his/her Mobile Banking afresh with the help of their Debit Card
in the Application itself.
4.Option for Term Deposit Enquiry:
This option enables the user to enquire about the
details of the Term Deposits under the Customer ID with which Mobile
Banking has been registered.
5.Option for Loan Enquiry:
This option enables the user to enquire about the
details of the Loans under the Customer ID with which Mobile Banking has
been registered.
6.Display of Sub Menus under each Main Menu:
Display of Sub Menus under each of the Main Menu has been introduced to enable the customers to use the options with ease.
7.Personalization of the Home Page :
The Home Page of the Mobile Banking Application has
been personalized to include the User Name and to provide an option for
the User to add the Profile Picture of his/her choice.
8.IMPS Beneficiary Maintenance:
To enable the users to put through the IMPS
transactions with ease, maintenance of IMPS Beneficiaries has been
introduced. The beneficiaries can be maintained Type wise i.e. different
lists can be maintained as under:
a)Beneficiaries for Transfer based on Mobile Number (P2P)
b)Transfer based on Account Number (P2A) and
c)Payments to Merchants (P2M).
9.Favorite Transactions at one click:
The latest IMPS transactions put through are stored
under Favourites (Star at the bottom of the Screen). On clicking on the
Favourites the list of transactions would be displayed and the User can
transfer funds by just tapping on any of the transactions displayed
without rekeying in the details.
10. Video Help and FAQs within Application:
The Video Help would guide the User in putting
through the transactions, whenever the users needs guidance, he/she
can go through the Video Help and then put through the transaction.
The FAQs incorporated in the Application covers all
the areas of the Mobile Banking and the user can go through the same for
any clarifications required regarding Mobile Banking.
11. Single Link for Downloading App irrespective of Operating System:
On clicking on the Short Link received through SMS,
the Operating system of the Handset would be validated. The Users would
be directed to the relevant Play Store viz. Google, Apple etc. to update
the latest version of Mobile Banking / Register for Mobile Banking.
12.The updated Mobile Banking User Manual would be released on 19.11.2015 and would be available in Cannet.
13.Logout Option has been introduced, by invoking it, the user would be able to Log Out of the Mobile Banking Application.
14.Customers would be able to call the Call Center by just tapping on the Phone Numbers displayed under Contact Us.
15.On
Logging Out, if the User wants to Log in again, he/she can do so by
clicking on the “Login Again Button” in the Logout Screen.