Can HRD solve Public Sector Banks issues in India

What is customer service in Banking Industry?

My five years experience in public sector bank has taught me that customer service wins you business and that pays my salary. 

For me customer service is replying or responding to customer needs with knowledge, efficiency and smart work. 

To have all these qualities in one officer is seldom these days in spite of competitive recruitment process where all government jobs recruitment are blocked due to court cases. May be coaching centers are so good enough that average people can crack such tough exams 

or the spirit of these efficient young recruits spirits are broken by sheer poor HRD sections in banks. 

I want people from Banking sectors to share their stories or feedback.

Modi Government should have cancelled Private Banks License during demonitization

Citizens have criticised Modi government for demonetization during November 2016 when billions of Indian citizens had to stand in long queues to exchange or deposit old currencies of Rs.500 and Rs. 1000 notes.

RBI has denied replying to lot of RTI applications on their opinions or views given to the government just couple of hours before PM Mr. Narendra Modi address to the nation.

Lets understand the what could have happen if the real objective was achieved :

1. So called liquid money of 1% of population who controls 85% of economy would have lost 50% of economy and sectors which run on liquid cash like trading, media or construction would have seriously affected.

But in reality all the black money came into system and industries who run on cash were still affected as there was slow flow of cash in each and every sector as most of the industries who supports labours or contract workers were struggling to pay migrant workers who are backbone of growing economy.

But demonetization was a failure on one reason BLACK MONEY TURNED WHITE.

But nobody is debating on how the modern system of banks especially private banks failed during demonization. Do you think that black money holders will let go of their hard earned money just because its black.

Lets look into reputation and struggling PSU banks who are struggling for capital as most of the saving accounts and current accounts are shifting towards private banks predominately because of bad service.

Lot of customers have approached branch in charges of PSU bank's branches for hiding their dubious money by putting through multiple credits into accounts which were fake not complied with KYC guidelines. They were soon closed after the demonetization was over and these money were later sent to set of other accounts in other states.

But PSU bankers refused as per say baring few simply because of multiple reasons, one of them obviously they are law abiding government officials. To hide these transactions you need a big team who can work late to open so many fake accounts.
 
First time the ill service of PSU banks was beneficial to India economy, but then came the capitalists private banks who seize the opportunity not to get free flowing cash which can turn into interest free capital but was a great opportunity to get good clientele who were once loyal customers of SBI, Canara Bank etc.

Lot of branches were even shut down mid way in December by CBI , but Banks escaped with small fines. Economists have argued and made demonetisation a big failure but what about if a big chunk of money was going no where but in the lakes of Bengaluru or Narmada canal of Gujarat or Arabian Sea.
Or what if in the end the government could have given opportunity to people to pay 40% taxes on it to get it converted into white.

The main aim of all these bold steps is to raise money for government to improve 3 pillars Health Education and employment.